

The time banks take to process payments can vary please allow 5 working days for a refund to appear in your account Refunds If you paid using a credit, debit card, Klarna, PayPal, PayPal Credit or Apple Pay, our returns team will send you an email letting you know we have recived your goods and will then process your refund after checking your items and returns form. If your goods are faulty please contact the Customer Service team via our contact form before returning them. If you do not wish to use our return service, then any alternative return service can be arranged at your own cost and Switchback Cycles will not be responsible for the return back to us.
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*Item(s) can be tried on for sizing, however, please DO NOT wear items over your skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear.įaulty Items, Customers can return faulty goods for a full and complete refund or exchange. The above list cannot be exchanged or refunded except for where items are faulty.

Unless faulty, items returned must be returned in their original packaging intact and in a re-saleable condition. Please note that you remain responsible for items until they reach us & for the cost of any packaging.

We offer a selection of ways for you to return items, details of which are below. You must complete the returns form and send it back to us with the items you are returning – If your item is returned without a fully completed returns form included it may take significantly longer to correctly process the return. Whatever your reason, we offer a refund or exchange within 30 days of delivery or collection.
